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Order Fulfillment Specialist in Oakville at Acro Service Corporation

Date Posted: 11/29/2018

Job Snapshot

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Job Description


Order Fulfillment Specialist, Oakville, OT

Enter customer orders with a focus on quality, accurate and speed

Proactively manage open orders for Customers to drive faster delivery

Prevent, reduce and resolve escalations, return, invoicing issues

Prioritize & manage high volume of requests from Customers & Inside Sales Team

Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product

Keep customers proactivity informed about the status of their orders

Manage critical cases with a sense of urgency and ownership

Partner and coordinate with key supply chain departments to satisfy customer requirements, minimizes cost and maximize results

Identify improvements in the processes to meet customer critical issues and requirements

Energetic, enthusiastic and able to communicate effectively with customers with a focus on customer satisfaction

Extremely detail-oriented, organized and able to provide clear and accurate updates to relevant teams

An ability to work in a cross-functional environment at all levels

Passion for digital tools and e-commerce

Tech Savvy, comfortable entering and retrieving data in a variety of software platforms

Strong interpersonal, organizational and communication skills

A motivated self-starter with strong problem-solving skills and a track record of meeting and exceeding goals through creativity and relationship building

Solid working knowledge of the Microsoft Office suite, specifically Word and Excel

Excellent time management skills & ability to prioritize work from multiple channels

Thrives in a fast-paced but fun work environment

Ability to understand specific business objectives, priorities and key processes

Post-secondary education obtained at a community college or one or more professional designations (business, Fulfillment/Procurement designation or experience).

The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.