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Operations Support Specialist in New York, NY at Acro Service Corporation

Date Posted: 11/29/2018

Job Snapshot

Job Description

 

Operations Support Specialist, New York, NY

As directed, use knowledge of customer contract to ensure obligations are met.

Prioritize service, assign personnel, and follow up on commitments

Contact vendor for service documents and invoicing

Schedule vendor service and follow up.

Responsible for prompt and accurate filing of expense, time, and service reports.

Ensure service quality via frequent customer contact.

Effectively communicate and partner with teammates and colleagues.

Bachelor’s degree 1-2 years of experience administrative support or similar.

Qualified experience in a customer service environment with resulting knowledge of customer

account coordination.

Strong communication skills with the ability to communicate to the customer in an easy to understand manner

Ability to analyze spreadsheet and service reports

Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).

Complete all planned Quality and Compliance training within the defined deadlines.

Identify and report all customer quality or compliance concerns immediately to the quality organization.

Ensure all work orders, vendor service reports, time and expense reports, PM activities,

purchase orders, and other duties are documented in an accurate and timely manner.

Ensure all test equipment is tracked and 100% calibrated on time.

Experience interfacing with both internal team members and external customers as part of a

solution based service process.

Experience facilitating and leading others, both internally and externally.

Change agent and process oriented.

Great presentation skills.

Strong problem resolution skills.

Accountable and follows through in a timely manner.

Exhibit the mentality that customers determine our success.

Operate with efficiency and sense of urgency.

Willingness to learn and adapt to changing environments.

Empower and inspire others.

Ability to deliver results in an uncertain and fast-paced environment.

Strong interpersonal skills and work ethic

*Beyond*

The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.