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Help Desk Anst - ACRO - UTW in Charlotte, NC at Acro Service Corporation

Date Posted: 11/29/2018

Job Snapshot

Job Description


Help Desk Anst - ACRO - UTW, Charlotte, NC

Provide first-tier, technical support & problem-solving management to end users on issues of computer operations, including installations, setup, error messages and application use. Candidate must have the ability to identify research and resolve technical problems in a Windows 7/Windows 10 environment.

Candidate would need to have superior customer service skills, ability to document and track requests for assistance and escalate unresolved issues to higher level support in accordance with established policies and procedures

Hands-on experience with MS Office 2010 Applications, Internet Explorer and Outlook

Experience with Windows 7 and Windows 10, Citrix, VPN, SmartCard and Remote access

Experience with HP and Dell laptop and desktop computers, along with a variety of peripheral support

Ability to manage Active Directory user, group and computer accounts

Experience in installation and support of PC hardware and peripherals, such as HP printers

Basic understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and VPN client configuration

Knowledge of security applications including antivirus software

Knowledge of Android, iPhone and Blackberry Operating Systems a plus

Knowledge of SharePoint 2010 & 2012 a plus

Basic knowledge of Cisco and Juniper, ability to navigate iPhone and Android operating systems, remote troubleshooting skills

3+ Years with HS or 2+ Years with AA or 0+ Years with BS

High School Diploma, Associates Degree, Bachelor's Degree Some completed college course work, technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus


The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.