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Customer Support Planner in Dubuque, IA at Acro Service Corporation

Date Posted: 12/6/2018

Job Snapshot

Job Description

 

Customer Support Planner, Dubuque, IA

Responsible for creating and maintain CSP plans

Keep CSP plan up to date with program date changes and program scope

Work CSP line items

Work with individual areas that own the line items to answer and resolve them

Populate CSP Supplement

Keep supplement up to date and attach to CSP at gate 17

Product/customer support gate review slides for each program

Create Slides

Review slides with Product Specialist, DTAC, Machine Evaluation

Review slides in PLMT and present in gate reviews

Answer/follow-up on any questions the team may have

Product/customer support slides for detail design reviews

Create Slides

Review slides with Product Specialist, DTAC

Review slides in detail design review

Answer/follow-up on any questions the team may have

Attend team meetings (wheeled and track) to cover product/customer support questions

Attend PLMT

Cover Product/Customer Support content

Give updates on CSP plans

Review any issues or deviation we may need at launch

Attend weekly review with Service Parts Organization

Review upcoming projects

Review service parts attributes

Status updates on current projects

Help SPO with service part questions

Keep SPO up to date with gate date changes

Attend weekly publications review

Review upcoming projects

Status updates on current projects

Keep publication up to date with gate date changes

Review all service part attributes

Use service parts dashboard to review all part attributes to ensure they are setup correctly

We now have a document that helps with new CSPs to review service parts

Create and populate NMQ list for PDPs

Work with NMQ coordinator to populate list and publish list for PDP

The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.

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